It’s too bad that a bank in so much trouble had this as a success story, but here it is: Pete Fields, an eBusiness Director, explains how Wachovia used MOSS to build a social network called Pulse so employees could collaborate, and more importantly, the information was stored so future employees (if there is a future for them) could access the system to view that collective knowledge.

The irony is that I saw the system, and what I like most about their approach was how they attached a return on investment to the project, and the project received its funding through reduction of travel budgets. The establishes a very real value and the users know they have to use the system to replace other methods of communication.

And it worked, as their statistics showed. It’s too bad they couldn’t have had a few years to let the experiment grow.