Archive for October 2008

Consultant Thursdays: Working From Home

I work from home a lot, because the company I work for is a fairly virtual organization and almost has to be because we have clients all over Southern California. It’s definately not for everyone. I’m live alone, so I have to force myself to go out and see the real world sometimes, but a lot of people have family and i.e. potential distractions.

One of the things to remember is just because you work from home, that’s not a license to have the flexibility to leave at any minute of the day. You still have to sit down and concentrate on work.

A List Apart has a list of great tips submitted by readers about  working from home.

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Usability Counts Sponsors Barcamp LA

Well, not all of it, but we are a party sponsor.

Barcamp’s pretty cool — it’s one of those unconferences where just about anyone can present on any topic, and I think the most popular presentation last time around was how to make a grilled cheese sandwich (not kidding).

It’s this weekend in Santa Monica, Oct. 25 and 26. I’ll be there on the 25th.

For more information, visit the Wiki.

The location is:

Mahalo/Causecast HQ
902 Colorado Ave.
Santa Monica, CA

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Paradigm Shift: Chicago Tribune Goes Magazine/Web Design Style

I love print.

I’m going to miss it.

But every once in a while, something happens that makes me stand up and take notice in the print world.

The Chicago Tribune just launched a redesign, and it’s different — very different. I like it. Huge, huge type, lots of graphics, engaging look. Hope to pick up a physical copy sooner than later.

Rumor has it, the Los Angeles Times is next, and it’s never going to be the same.

The first question you are probably asking is, “Why are you talking about this when this is a site about usability?”

Here’s why: No matter how we slice and dice it, all media influences each other. Radio influences the web on how advertisements are structured for pod casts. Magazine and newspaper style design is making a big comeback in blogs. Newspapers are shifting to more magazine style design. And Magazines look to the web for greatness.

We should stay firmly in the physical world so we can adapt it the virtual one.

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QuickTip Sundays: CNN, Google And Business Needs Getting In The Way Of User Needs

Don’t Let Business Needs Get In The Way Of User Needs

Yeah, I know, we all have to make money on this thing, but one of the most annoying things about CNN.com is that the search box is set to default to the web, specifically Google.

But what if I want to search CNN.com?

When it comes to the web, I figure I’m smarter than the average bear, but it took me a couple of tries to figure out what it was doing. and that I had to click on CNN News above the search box to change the search. Not only is the indication of status above the search box weak (the links are bolder than the status), but for the millions of users that use CNN, you would think they would be able to make enough money on advertising not to perform this standard web trick.

This is, in essence, like a porn site: let’s hide the link so we can make some more revenue. Additionally (and I’m going to call Google out on this), this dirties the reputation of both CNN and Google because you and I know this was part of the business deal. Some lawyers got together and figured out a way some extra revenue.

I know this isn’t an isolated case. Another conversation I had with someone that works with an even larger site that also has a deal with Google said that the search engine practically monopolizes search, and in essence, it hurts the user experience of the whole site because of the legal terms of the revenue deal.

User needs should not be adversely affected by business needs, and the user experience of what we see here is affected actually that.

If you are making changes to your site to generate a few extra clicks, you’re in the wrong business. Users see through that, and it will affect your business.

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CMS Fridays: Correctly Assessing The Task Ahead Of You

There’s a post over at Knowledge Forward about how SharePoint is not a gap, it’s an ecosystem. It’s   true — there are gaps in the platform that allow third party vendors to build all sorts of nifty tools and web parts to fill those gaps. While it’s arguable that those gaps are intentional or not, what it does point it out is that SharePoint is incorrectly positioned as an out-of-the-box cure all for all your content management ills that can be implemented in two weeks exactly as you want.

(That may be part of the reason why there’s so many awful SharePoint implementations.)

MOSS is more of a framework of “Where do you want to go today” without needing to build the system from scratch and requiring money and time to do all that testing on what really should be out-of-the-box compnents.

SharePoint can do a lot of things, and sometimes almost anything, but SharePoint implemented incorrectly can equal months of pain and believe me, I’ve seen it. SharePoint however positions itself very well against the Documentums and Vignettes of the world in providing a solution that provides extensive control over workflow and document management but doesn’t break the bank.

It doesn’t mean it’s any easier to implement; it just means that you probably need three or four MOSS Architects when building a system with Vignette or Documentum might need 10 or more consultants who would cost twice as much per hour.

Here’s a few tips to make your life easier:

What Are You Trying To Do?

Figure it out — what’s the purpose of the SharePoint implementation? There’s a lot of things that it does well, and there’s also a lot of things that it doesn’t do well. SharePoint is excellent at document management, collaboration and other internal intranet needs. It’s blog and message board tools, however, aren’t as effective as they could be. The list might make SharePoint a deal maker or breaker.

List what you need out of any content management solution, and prioritize what’s more versus less important. This will help you evaluate how close SharePoint gets you to the final product.

What Does SharePoint Provide “Almost Out Of The Box”?

There’s a lot of functionality in SharePoint that gets you 90 percent of the way to where you want to be. Figure out what functionality you need out of SharePoint, and look for web parts and configurations that gets you almost all the way there.

If it’s not quite what you need, but close, either consider the time it takes to customize it, or consider changing your requirement so it fits the tool. This may seem like a backwards thing to do things, but if it saves

What Are The Gaps That Need To Be Filled, And How Do I Fill Them?

There are a ton of companies to provide tools that play well with SharePoint, and fill in some of the gaps where SharePoint falls short.

For example:

  • Telligent has a product called Evolution, which fills in collaboration gaps where SharePoint isn’t as effective as it could be. Evolution is a complete social media package with blogging, message boards and social network components that includes web parts the integrate directly into SharePoint.
  • Telerik provides a lot of smaller web parts like a totally configurable HTML editor that plugs directly into SharePoint. It comes with a bunch of other tools, but the editor is what sold one of our clients on how much control (or lack thereof) they could give end users editing SharePoint content.
  • Infragistics also builds presentation layer controls that helps give end users a top notch User Experience in using SharePoint. Remember, some of those gaps aren’t just product-driven, they may be UI Driven.

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