When User Experience Works: 150 People Survive Airliner Crash
Airplanes pretty much fly themselves today — other than making sure things are working correctly, pilots don’t have much to do when something bad happens.
Example: today’s US Air 1549 flight that crashed into the Hudson River. The Miracle on the Hudson, they’re calling it. I don’t think it’s so much a miracle — it’s a job well done.
Airbus and Boeing spend millions of dollars in analysis to make sure the user experience of their airplanes is easy to use, and can be used in just about scenario, including this one: a bird strike causing an engine failure.
The user experience from allowing the pilot to land the plane in water to getting every single passenger off the plane before it sank is meticulously planned and tested, over and over again. It’s not just a miracle that they survived: it’s intense planning and testing that allowed for this to happen, like a movie script.
Most of our jobs don’t have a life or death aspect to it, but sometimes user experience is life or death. Think about this: there hasn’t been a major airline crash in the U.S. in seven years. That’s amazing, if you think about it. Good user experience plans for user mistakes and eliminates risk. This is the perfect example.
Congratulations to the pilots and the engineers at Airbus for a job well done.
Too bad for Boing Boing — bad timing.
$99 Tough Love Resume and Portfolio Review
Tough love. Great Advice. Receive an one hour portfolio review and career coaching session online, or in person if you're in Seattle.
Other Posts On Usability Counts
- Silly Saturdays: Haiku Error Messages
- Onward Search: Research Yourself Into a New UX Job
- UX Booth: Usability Fact Vs. Fiction
- When User Experience Intersects With Business Goals During A Checkout Process: Too Many Buttons Are A Bad Thing
- Messenger Connect: Making Your Data More Portable While Retaining Control Over Its Use