Archive for August 2009

Positioning: Turning a Potential Liability into an Asset

When is a liability not a liability? When you can turn it into an asset through clever positioning! Sometimes whether something is a positive or a negative is really just a matter of perspective. To illustrate this concept, let's look at some examples…

Lack of Experience

Perhaps you just started a business. Some might consider your inexperience to be a liability. Maybe business is still a little slow. How can you put a positive spin on things? You're not "inexperienced," you're…

  • Affordable
  • Flexible
  • Offering a fresh perspective
  • Ready to tackle the client's project immediately

High Prices

Not everyone wants to be the low-price leader. But you also wouldn't want to tout that you've got "the highest prices in town"! You're not "expensive," you're…

  • A highly-skilled expert
  • In demand nationwide
  • Providing customized and unique solutions
  • Catering to those with discriminating tastes

"Me Too" Service

What if you're in an industry where all of the players offer essentially the same thing – or it at least appears this way to the average consumer? How can you position yourself to stand out from the crowd? You're not "just the same as your competitors," you're…

  • A specialist in a particular niche of the market
  • The organization with the most longevity
  • The go-to provider in a given geographic area
  • The one that provides the best value

Many businesses try to hide their potential negatives completely, hoping that no one will notice them. This approach tends to back-fire. It's often far better to confront these potential negatives head-on, by spinning them around and turning them into positives.

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Career Mondays: User Experience Designer — Marina Del Rey, CA

I worked over here years ago, and the Marketing Department is top notch. If you want a place to learn with great people, send me a note at jobs@usabilitycounts.com. Also, if you aren’t interested in this job, but are looking, send me a note.

Stamps.com is seeking an experienced User Experience Designer to help design new products, features and upgrades for B2B and B2C web sites and client applications. Stamps.com has over 350,000 users of their flagship product and is expanding into web-based tools. You will be part of a small, creative team focused solely on product design to come up with our next generation of easy-to-use, powerful tools. You must have a passion for clean, intuitive UI, and be self-motivated and directed as we give a lot of lattitude to create. In addition, we engage in lively discussion on UI patterns, approaches, etc. so you must be willing to play well and be able to take direction where necessary.

Primary Responsibilities

  • Analyze high level requirements to develop sitemaps, user flows, wireframes and functional prototypes using Axure.
  • Present designs to team & management; iteratively refine designs based on feedback to arrive at final product prototype.
  • Analyze best UI patterns used in industry and apply to our products
  • Oversee adherence to internal web style guide and web standards, and refinement of it.

Qualifications

  • 3-5 years of relevant experience as Information Architect, User Experience Designer, UI Designer, Web Designer, etc.
  • Bachelor's degree in a related field is preferred.
  • Have both good visual design/layout skills as well as good analytical skills to be able to conceive, understand, define and effectively address user goals & needs.
  • A portfolio of User Interface showing designs, site maps, wireframes, or user interfaces.
  • Good knowledge of capabilities of HTML, DHTML, CSS, Javascript, and Web 2.0 in general.
  • Knowledge of design software such as Axure, Visio, ProtoShare, Adobe Photoshop and/or Fireworks, Dreamweaver, etc.
  • Must be detailed oriented and be able to drive projects to completion

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CMS Fridays: Content Management Isn’t Cheap

There’s this great article over at CIO about the real cost of SharePoint, a content management system by Microsoft.

A few quotes:

If an IT department is using SharePoint as a development platform for business applications, costs will increase because developers and quality assurance testers will be needed.

Time and effort needs to be put toward developing and maintaining a SharePoint governance plan that outlines the type of content that should be loaded into the system, records policies, standard processes and metadata constructs, and guidelines for approaching and supporting SharePoint projects. (Read: solid information architecture — hire an IA, dammit).

Even if your users are familiar with SharePoint, using it to solve a specific business problem (such as automating a contract management or accounts payable process) typically requires some training.

After deploying SharePoint, users will need to change their approaches to creating and managing information. Given people’s reluctance to change, a proactive change management program is recommended.

Most of the organizations out there just launch CMS systems without any thought to a lot of issues. It’s like any other software product, and should be treated as such.

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The Tipping Point: Why Netbooks Are The Future Of How We Use Technology

As I mentioned in a previous post, I just recently purchased a Gateway netbook. It’s a Gateway LT 31, which is pricier than your average netbook, but has a 2 GB’s or RAM, and a slightly larger screen. It runs Microsoft Vista (that’s why it has the extra RAM), but that’s more of a luxury than anything else.

For what I use it for, I love it. I have a MacBook Pro, but that I use primarily for work, and it’s really too heavy and big to use on an airplane, which I find myself on about once a month going somewhere. Netbooks are the perfect size for typing up blog posts, surfing the web, and doing light photo editing when I’m on the move. They’re also great devices in that if I lose it, I’m not losing my life’s work because of the price.

We’re reaching a definate tipping point with devices that many manufacturers and software developers are ignoring: that bigger, faster, better is being replaced by devices that match our needs. Not everyone wants to drive an SUV. If you need one, it’s out there, but the needs of everyday computer usage (browsing the web, reading email, occasional word processing), do not match what most of today’s computing SUV’s can do.

With a projected 50 million units sold over last year and this year, these smaller devices are here to stay.

What does all this mean to User Experience designers in the future?

The days of pushing for websites that are 1600 pixels wide are over. We’re back to desigining for devices that are large and small. Most users don’t know this, but this blog serves a different user experience for mobile devices, and we might have to consider the same for the devices that are going to resemble nothing of the current netbooks today. Most user experience professionals will be designing for screens that are 1024 pixels wide for years to come, and maybe coming up with a second or third primary resolution for more mobile devices like the worst kept secret on the planet, the upcoming Apple Tablet, which will provide a new range of gestural interfaces we haven’t even thought of.

It’s less about features, and more about satisfying the exact user needs. Anyone that has used Adobe Photoshop or Microsoft Word admits that they only use 10 to 20 percent of the features contained in the program. Know what a smart object is? Can you insert a cross reference? Can you index a document? Very few of us use these features, and more often than not, many of these software packages have become bloated over the years from feature creep, with publishers giving us features that satisfy many audiences, but not all audiences. Consquently, smaller, faster, better software products that may even be network based will satisfy our needs with these devices. The limited screen footprint of Google Chrome provides such a wonderful experience using my Gateway, I can’t imagine using another browser.

The days of having to by expensive software are over. Microsoft’s approach of pricing doesn’t work at all for Netbooks, and that goes the same for Adobe and many of the other software developers out there. I’m not going to pay $200 for a software package I barely use on the device, like Microsoft Office. These are secondary devices, so I’ll be using Thunderbird, Picasa, Open Office and other packages that do exactly what I want them to do: simple email management, quick image editing, and some word processing. I don’t expect to use Photoshop on this system anytime soon, and that’s okay.

Network computing is here to stay. The cloud will have something to do with it, but sales figures have proven that the way I use my Netbook is the way many users are using the devices: it’s a secondary device that we use in front of the television, on an airplane, or places where bringing the larger laptop is impactical. Notebooks have already surpassed standard tower computers because notebooks have way more power than most of us need, and netbooks may do that as a device someday. If we have multiple devices, this requires files stored in one place, not all over the place. That means designing applications that support this.

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Career Mondays: Director of User Experience — Irvine, CA

If you or someone you know might be a good candidate for this position, please send your resume to jobs@usabilitycounts.com.

Kelley Blue Book is looking for a Director of User Experience to lead the vision, strategy, and execution of the interaction design of Kelley Blue Book's website, kbb.com. This individual will work closely with other senior level executives to identify effective product strategies and lead a team of interaction designers and information architects to deliver innovative, customer centric design solutions. The ideal candidate has a passion for user centered design and a wide breadth of experience across multiple types of products and design methodologies.

This is a full-time position located in Orange County, CA. Formal training in human computer interaction, a minimum of 5 years experience working on a highly trafficked consumer facing web site and prior management experience required.

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Lack of Technology In Action: Why Are We Still Printing Textbooks?

I don’t talk about politics too much, because I’m kind of past that point in my life.

However, I found this story curious: Budget cuts put new textbooks on hold. Students are still using textbooks? Are you kidding me? Dead trees? Information and textbooks that are years old for the students?

I realize that the kids have to have learning material, but in the new education world where Wikipedia has turned into a wonderful reference free of local political pressure like teaching “intelligent design”, and we’re trying to save trees, the environment and tax dollars because of the recession, the idea of printing books just seems like an anchronistic idea.

There are a lot of jobs connected with this industry. However, print is heading the way of a quick, painful death in a lot of other places (read: newspapers), and creative destruction is going to change this industry, forever.

Last year alone the State of California spent $633 million buying textbooks. That escalates every year. That’s a lot of coin on  outdated publications before the students put their hands on them.

Why we should stop printing textbooks

They’re out of date the minute their printed. History doesn’t change radically, but Science does. I’m guessing that most children and teachers use the web as a resource for information more than their textbooks today, and a textbook that doesn’t talk about the historical election of 2008 doesn’t have much use for the students that are studying history today. Reprinting a 500-page history book to include two pages about current events is impractical. Why not go to a format that can be changed as times change?

The carbon footprint is huge. Think about the energy process alone that goes into printing textbooks. Someone has to cut down the tree. Someone has mill the paper. Someone has to run the printing press. And most of that process has nothing to do with getting the information into the hands of children. There’s this whole industry built around charging as much as possible for textbooks, and the books themselves weigh more than a Netbook or Kindle. One of those Netbooks could hold a whole semester of information, without having to carry physical books to do it. This is an idea that has Al Gore written all over it: education and the environment. Why not pioneer it?

The profits go to people other than the authors. Most of the research I did showed that for a $100 textbook, the author will see typically $5 to $15 per book in royalties, where as the publisher will see the rest of the profits. What’s worse about this model from an economic standpoint is that the Wikipedia article points out that there’s no real competition because it is a closed market, and even the instructors themselves can’t get the prices for some of the products. Compare that to a service like CD Baby, which keeps less than 10 percent of gross profits. In that model, the textbook author would keep 60 to 70 percent of the revenue through some kind of national clearinghouse.

We need a tech-saavy group of children, and this is the best way to do it. Every child in California should have a laptop, considering we lead the nation (if not the world) in technology jobs, and a good portion of the workers here are from other countries speaks poorly to our state educational system. Why not work with companies that are based here to put a system in the hands of every child? It’s a wonderful opportunity, and the more they learn about the web, the better off I am as a technology professional (and we all are). And this would lead the way for other states to ween themselves off of providing dead tree books. if the largest market goes away, textbook publishers will rethink their business model, right?

Make technology the responsibility of the parents. Most school districts are so far behind with technology, there’s no way for them to catch up with significant outlays of funds. This would be a great way for the students to catch up without a district like the Los Angeles Unified having to spend billions of dollars to do it.

Here’s a way to fix this

Issue a $300 tax credit every year for each child if a family buys their children a computer. Require a receipt, and they get the tax credit. I bought one of those new Netbooks (A Gateway, and it’s a wonderful machine), and for $400, I got a machine that’s prefect for doing word processing, some presentation work, and most of the software I would need for most school needs is open source or free (Picasa, Open Office, and web browsing software, for example). There’s roughly 8 million school age children in the state of California, and that would be up to a $3.2 billion hit on the state revenues. However, half those children today (at least) have access to a computer at home, so it might take a while for some families, but think about an environment where every child had a computer?

Tax printed textbooks. Heavily. If the companies are interested in correcting this, give them incentives to go all digital, and disincentives to deliver a printed product. Release a PDF with Digital Rights Management, or issue a blanket license for a school district where they issue the books and double the royalty for the author? Give them a tax credit. Release a printed product? Add a 25 percent tax that can’t be recovered through increasing prices.

Take away funding from local districts if they don’t go digital. There are many, many reasons why digital is the way to go, but in a place where technology moves slowly, educators have to be given a shove. As the older teachers retire (and they are doing so at a fast clip), this would be a perfect time to introduce a Brave New World into their environment, don’t you think?

What are your thoughts? Would you vote for something like this?

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