400 Wall Street, #505
Seattle, Washington 98121
Microsoft, MySpace, Hilton, MGM Home Entertainment, Disney Shopping, WebEx, BlackBerry, BidRx, Comcast InYourTown, Disney Interactive, Move.com, Realtor.com, AAA, Technicolor, Escrow.com, Orbitz, Los Angeles County, Los Angeles Unified School District, Municipality of Anchorage, Numonyx, eBay, American Idol, Bloomberg, Weather.com, Paramount, Disney, Excite@Home, Slingshot Labs, NewsCorp, Paul Mitchell
Site Maps, Wireframes, User Research, Usability Testing, A/B Testing, Personas, Ethnographic Studies, Use Cases, User Stories, Content Analysis, Content Inventory, Competitive Analysis, Comparative Analysis, Card Sorting, Interaction Design, Information Architecture, HTML/CSS/jQuery Prototyping, Silverlight/Sketchflow Prototyping, Creative Briefs, Mobile User Experience
Director of Product Design
nPario | December 2012 — Current
Director of User Experience
Jobvite | July 2010 — December 2012
User Experience and social media consulting for Jobvite, an applicant tracking system used by over 650 customers like Groupon, Square, Twiter, LinkedIn, Spotify, Yelp, Zappos and Starbucks. Work includes redesign of the application for next generation search and share tools. Company has grown 750 customers in the two years.
Owner and Creative Director, Usability Counts LLC
February 2001 to Current
Provided user experience, creative design and social media consulting for a number of clients. Team included up to 7 resources of designers, interaction designers, developers and content writers. Services covered the full user experience and creative design process, including user and market research, personas, usability tests, wireframes and site maps and visual design. Clients past and present include Microsoft, WebEx, BlackBerry, Disney Shopping, Online Marketing Summit, Sunstone, Orbitz, Disney Shopping, MGM Home Entertainment, Hilton, Level Studios, SpiritClips, Creative Asylum, Questerra, Los Angeles Unified School District, BidRx.
Practice Manager, User Experience
speakTECH | August 2006 to November 2008
Established a Design and User Experience team for a technology consulting firm. Established processes for requirements gathering that were implemented throughout the company. Functioned as an evangelist for User Experience and Product Strategy.
Escrow.com | April 2001 to June 2002
Managed features from MRD to completion; improved site usability through formal studies to reduce customer support overhead and increase revenue; wrote functional requirements; worked with customer support to improve the customer experience.
Stamps.com | November 1999 to February 2001
Managed and designed features based on marketing requirements; wrote functional specifications for use by QA and developers; evaluated usability studies and focus groups to determine new features.
Director of Development
BuyersEdge | October 1998 to October 1999
Designed the information architecture and managed the development lifecycle of a reverse auction website.
New Media Specialist
Comcast InYourTown | April 1997 to October 1998
Supervised content integration projects, managed 12 editors and producers in 22 local markets.
CommWerks | May 1996 to April 1997
Managed project development. Designed UI, look and feel of websites.
Silicon Media | January 1995 – May 1996
Project management, UI, look and feel of websites. Work with other developers to build sites.
“Patrick is a walking encyclopedia of usability principles and practices. He is a seasoned professional, a true renaissance man who looks at the problem from different angles. A true usability geek through and through. Good writer with a sharp sense of humor.”
Ha Phan, UX Architect / Business Analyst, Ha Phan Consulting
“Patrick and I collaborated on the same team for a mutual client, for the better part of 2006, and I wouldn’t hesitate for a second to work with him again. Not only did he do a phenomenal job designing a clean and usable (and regulatory-conforming) UI for this huge application, but he did just as noteworthy a job of communicating the related design requirements to the rest of the team. Whether you want to say that he was the hub of the team, or just the lug nuts, Patrick sure did his part to keep the wheels from falling off.”
Craig Jones, Vice President, Maxim Software Corp.
“An smart, real-world Internet expert who can tell the difference between false hype and real trends. I rely on Pat to give me a real picture of changes going on. He’s one of those rare finds: a consultant who’s worth more than his fee.”
Brian Chee, Manager of Website, Volkswagen USA
“I have had the pleasure of working with Patrick on various projects over a three year period. Unquestionable in his ability to attain results, Patrick has a talent to garner trust from clients and subordinates alike. His strategic vision and guiding principles for the project teams are unparalleled. I would highly recommend Patrick to any enterprise and would welcome an opportunity to work with him in the future.”
Venetia Raheja – Jagtiani, Quality Assurance Services, speakTECH
“Patrick Neeman’s honesty, experience, humor and technical chops – from the 30,000-foot view down to the 10-nanometer level of detail – make him an extraordinarily rare bird: A solid manager who knows his stuff, runs a tight, fast and smart ship and still manages to be a tremendously good friend and colleague. He commands loyalty by giving it, inspires creativity by sharing it and delivers solid results by means of clear, intelligent planning, and he has the wit and vision to get great performance out of his staff. I count myself fortunate to have worked for someone with as much affable integrity and know-how at so many levels of the web-development assembly line. Easily one of the best bosses I’ve ever had.”
Mack Reed, Information Architect, speakTECH
“As you get to know Patrick, you learn pretty quickly that he is incredibly talented and insightful as a leader. Patrick managed a team under sometimes-challenging circumstances and he does that with a great understanding of how to relate to people in the way that’s appropriate to each situation. As a manager, he is also great at accommodating the new dynamics of the evolving workplace, while still dedicating solid attention to building a healthy team.”
Deena Varshavskaya, Lead User Experience Designer, Dynamik Interactive Inc
“A communicator who gained the confidence of everyone he worked with – a liaison between techies and content folks, very bright.”
Tom Matrullo, Editor, Comcast Corp.
Available on request