Forbes: The Social Enterprise Becomes A Reality
I. Hate. Email.
So I’m glad to see social is making the jump from consumer to enterprise, because social platforms that take convesations in context are more effective communication channels. How many times have you searched for that email thread you weren’t on?
Our entire company is sharing on a constant basis. Important files, observations, questions answered — all shared in a way that everyone can see and reference. I can jump in and provide feedback and ideas, interacting with all parts of my team in real-time, and so can the rest of the company. We have even included our customers in this line of communication. We recently held a meeting with our largest customers and used a Chatter group to solicit content and planning ideas for the event. It was a fantastic meeting and the agenda was spot on. Chatter and similar technologies facilitate amazing collaboration and visibility.…
Atos, a 70,000 employee IT services firm based in France, has committed to eliminating all internal email by 2014 in favor of social technologies. The CEO claims that only 15 percent of their internal email was useful and the rest contributed to lost time.
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