Usability
More About Saying You’re Sorry: NetFlix Does It Right
Posted by Patrick Neeman at 2:07 pm
From NYTimes Via Good Experience:
Netflix, the DVD-by-mail service, largely ceased shipping DVDs to its 8.4 million subscribers for three days this week. The company vaguely blames a technology glitch.
Yet, as a result of the mess — which was resolved earlier Friday — customers are now applauding the company’s honesty. Its stock, as of now, is up on the week, not down. Just imagine if McDonald’s stopped serving burgers for three days.
So what are the lessons for other companies, and for people who follow Netflix’s business?
That saying you’re sorry is okay. Read on…
Other sites that agree:
Similar Posts You Might Like
- Cool Website Tuesdays: GlassDoor
- The Cult Of 37 Signals: Five Reasons Why I Don’t Think Basecamp Is All That
- Saying You’re Sorry: How To Handle Really, Really Big User Experience Issues
- Social Media For Customer Support? Neat Idea, But I Don’t Know If Users Need It
- QuickTip Sundays: Mac And Jac
Trackback URL | Comments RSS Feed Both comments and pings are currently closed.
