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Very timely survey. Organizational challenges seem to loom over everything we do. I find myself designing things that never get built, or things that get built but never implemented, or being left out of the process entirely and seeing things implemented that have never been designed.
Our relatively new UX team is struggling to settle into a comfortable rhythm of working. And it’s been a challenge to not only sell UX to other departments, but also to develop a process for assigning UX resources to projects. Top management is committed to UX being a key market differentiator for us, though, so I feel confident we’ll get there.…
I have been in a UX role in two differently styled operations, each with its share of frustrations: in an agency we were afraid to produce anything that wasn’t “perfect” and in a product app startup we push new code so fast that nothing gets built to spec. I think experience lives in a world between those two extremes (engineers and business) and it is a delicate balance rarely seen in practice.
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