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Archive for April 14th, 2008

Writing For The Web: Write Less, Write Concise, Write Inverted

I’m lucky — the third time I dropped out of college, I was moving towards a Journalism degree. That taught me a lot of things (write less, write in inverted pyramid, headlines are very, very important), and many of those things apply to the Web more so.

Here’s a few tips that I’ve found, other than this article about writing for the internet:

  • Write clear, concise headlines. No one does this better than Jakob Nielsen — they don’t necessarily have to be completely accurate, but the headlines should be interesting enough so people actually want to read the article.
  • Write in inverted pyramid style. One of the first methods of writing I was taught was writing in the inverted pyramid — put the most important items first. This comes from journalism where sometimes articles have to be edited down because of space constraints, and even has more importance because of the difference of screen sizes. The inverted pyramid has an additional benefit: search engines love this method of writing, so much so that it’ll index these pages much higher.
  • Long paragraphs should be edited down. For many of the news stories I used to write, we’d use only one or two sentences per paragraph (again, easier to edit). The same goes for the web. If it’s longer than a few sentences, think of breaking up the paragraph so it’s easier to read.
  • Long articles should be paired down, or split into multiple articles. Studies have shown that people read 25 percent slower on screen versus print. Who wants to read a 500 word article on an iPhone?
  • Articles should almost designed so they can be scanned. Notice how I use bold to illustrate main points, and normal text to elaborate. Bullet lists to illustrate points, quotes from other articles split out, and many paragraphs breaks make articles easy to be read.

It’s all about writing for the medium, and remembering the target audience. If you don’t, you are failing them.


MySpace Mondays: Hacking A More Tasteful MySpace

I know this has been around for a while, but I still think it’s relevant — Mike Davidson does a great job of showing how to design an effective MySpace page. He also gives you a sample page to start from so you can customized based off of that.


User Experience Is The Brand

Amazon, Apple, Google, eBay, Craigslist.

What you could say about them all is that their products (or their websites) is the brand, and in essence is part of the User Experience, because it’s pretty much how the user feels about the products and the company. It’s really an extension of the thought that User Experience is at the intersection of marketing, usability and business.

How much does User Experience mean for each of these examples? For all of them, it means everything.

Apple has made its mark by building products so cool and so easy to use that they have their own fanatical customer base.

Amazon is so good, you expect it to find books for you.

Google, it’s all about straight forward applications that feel right.

eBay’s improved usability and the garage sale feel of the pages (not in a derisive manner, of course) makes it the biggest marketplace in the world where everyone can sell, buy, and participate.

Craigslist’s free-for-all design that’s grey works in part because it has the feel of the non-profit with humble living spaces in Inner Sunset, San Francisco.

For each example, how their products work and how they feel is the User Experience and brand, and prove that superior design means superior results. It also shows in some cases (Apple, for example) that superior User Experiences mean people will pay for more them than other products (how many other MP3 players can you name?) in the same way people will pay for better cars like BMWs.

In fact, their User Experiences are so good, they are their own marketing vehicles. Is yours?